Account Manager - Chippenham

Ref: 390 Date Posted: Wednesday 01 May 2024
Account Manager
Working on a new account within the Client Services team, the Account Manager role is very much about building strong relationships with clients. The role will include taking effective written and verbal briefs and working collaboratively with all internal departments, including the large creative design studio and Production to provide successful flawless management of digital and print projects from inception to project completion, ensuring creative quality, profitability and delivery on time to agreed specifications.
Please note this is a fully office based role.
Primary Responsibilities
  • Project manage jobs from start to finish paying attention to detail and being mindful of client requirements and business needs.
  • Take briefs from Account Director or client and ensure that all relevant information is captured; utilise the campaign planning system to log campaigns and ensure that accurate briefs are passed into production.
  • Continually look at processes and self-improvements that will benefit the client and your development. Discuss with Account Director and take ownership in finding the solution.
  • Display a positive ‘can do’ attitude, manage client expectations when required and aim to deliver exceptional service.
  • Build and develop excellent relationships with the production teams to ensure there is a two way flow of information and both teams are working together to deliver for the client.
  • Take a hands on approach to issue resolution with clients and Account Director.
  • Continually look for other opportunities within your client base and ask for support from other team members as and when needed to ‘sell’ these in.
Skills and experience
  • Proven experience of managing accounts is essential.
  • Proven experience of managing relationships for multiple clients in retail and FMCG sectors would be advantageous.
  • Knowledge of print management/ POS would be advantageous but is not essential.
  • Ability to manage multiple ongoing projects within budget, with over-lapping timescales, whilst maintaining sharp attention to detail.
  • Strong communication skills, strong organisational ability and excellent time management.