Conference Team Leader - Swindon

Ref: 161 Date Posted: Wednesday 04 Jan 2023
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Conference Team Manager

Swindon

£30000 - £40000

Rocking Zebra Recruitment is looking for Conference Team Manager to join an established and continuously growing award winning team.

Key Objectives & Purpose:

  • To manage all client venue finds from brief to completion
  • Sourcing of over 20 suppliers and management both UK and internationally
  • To ensure outstanding operational excellence
  • To oversee the day-to-day operational running of the team.
  • Achieve margin percentage set for the department 
  • To live and breathe our values ensuring they are at the heart of all business relationships and decisions.
  • To manage daily, weekly or monthly reports
  • To be part of the SMT (Senior Management Team) and to contribute to all departments with the growth and success of the business in mind

Role Responsibilities

  • To be a best-in-class manager for the department and ensuring excellent communication with:
    • Weekly 1-1’s
    • Weekly huddles
    • Quarterly objective reviews
    • Annual appraisals
    • Quarterly team meetings
  • To work closely with the Finance team to ensure WIP is in a good place at all times.
  • To work closely with the Account Management Team to ensure all clients are satisfied, support with key meetings etc
  • To attend the monthly SMT meetings.
  • To complete the full HR process for the Venue Finding team from recruitment to leaving.
  • To ensure a Standards and Procedures manual is created/maintained for the Venue Finding department
  • To attend one Kit Day (Keeping in touch) day per month.
  • Managing client enquiries from initial enquiry through to completion of booking.
  • To ensure that telephone calls are answered within SLA.
  • To ensure that deadlines and client SLA’s are met.
  • To negotiate the best rates on behalf of clients.
  • To prioritise workloads and support the team in order to fulfil client needs.
  • To proactively learn and follow specific client and internal processes.
  • To be confident in contract checking and scrutinizing the detail.
  • To maximise all product knowledge opportunities by hosting suppliers visiting the office, accompanying client on-site inspections, attending external product knowledge days and attending trade shows.
  • To ensure that knowledge is shared within the company.
  • To ensure that documents are stored in the correct places on the Shared Drive.
  • To live and breathe the Company values and ensure that all the team follow suit.
  • To ensure the Company maintains a fun, socialising and hard-working environment

Experience

  • At least 4 years’ experience in a client facing venue find role
  • 1 years’ experience in supervising a minimum team of 4

Skills & Qualifications

  • An understanding of venue finding and events.
  • Negotiating skills.
  • Worldwide venue & destination knowledge desirable, not essential.
  • Able to work under pressure.
  • Excellent team player.
  • Be able to prioritise your work, have excellent organisational skill and a real eye for detail.
  • Be passionate in your approach to work, committed, hardworking and a real team player.
  • Be a fast learner and creative thinker, have the ability to think outside of the box.
  • Be flexible to changing working demands.
  • Have the ability to work to strict and tight deadlines.
  • Be a good decision maker and exercise appropriate judgment.
  • Be of strong intellectual ability.
  • Be able to build internal and external relationships.
  • Have excellent written and verbal communication.
  • Have the ability to work on your own initiative as well as follow direction when required.
  • Be IT literate with a particular focus on Excel and PowerPoint and experience of working with databases.

 

Next steps…

Send your CV to us today!