Customer Service Manager – 15-Month Maternity Cover
Swindon | £32,000 (subject to confirmation) | Monday–Friday, 9am–5.30pm
Love leading people, solving problems and making customer service better?
We're working with an established, product-led business with a strong reputation for quality and customer experience. They're looking for a hands-on Customer Service Manager who can take ownership of a busy team and keep things running brilliantly.
This isn't a role where you'll simply manage the inbox. You'll lead, coach and develop your team, tackle tricky customer challenges and find smarter ways of working.
What's in it for you?
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Lead an established customer service team and make a genuine impact.
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Enjoy a varied role covering people management, operations and customer experience.
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Work closely with Ecommerce, Marketing and other business functions.
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Use customer insight to improve service and processes.
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Join a business with an interesting product range and seasonal trading peaks.
What we're looking for
You'll have experience managing a customer service team, ideally within a product-led, retail or ecommerce environment.
You'll be confident handling escalations, managing workloads, motivating people and keeping standards high when things get busy.
Most importantly, you'll be someone who enjoys being involved, supporting their team and making things happen.
The package
25 days' holiday plus bank holidays, annual bonus scheme, pension, staff discount and free on-site parking.
Sound like your next move?
Get in touch with Rocking Zebra for a confidential conversation.