Global Venue Sourcing Operations Director
£55000 - £65000
- Multi award winning business with over 30 years expertise
- Innovative and creative team
- Excellent client wins in 2022 with exciting plans for growth in 2023
- Collaborative and progressive business
Reporting into the COO, you will be joining the business as the Global Venue Sourcing Operations Director. You will bring a wealth of operational experience to drive process efficiencies, team growth and development and growth strategy for the business.
Key Objectives & Purpose:
- Evolve our venue finding proposition that exceeds customer expectations
- To develop, coach and lead a first-class sourcing team, with a wide and rich knowledge of global venue and destinations, ensuring that our ear is kept to the ground and we continue to embrace the meetings and events industry
- To encourage the team to focus on delivering the right solution for each sourcing request, rather than just a list of options
- To continuously grow and mentor individual expertise and knowledge within our award winning team
- To drive a commercial focus to ensure we earn the most from every booking, balanced with added value to customers
- To drive massive efficiencies within the team culture including simple high volume enquires, making them cost effective and profitable, through the use of our preferred platform. Driving automation in this area.
- Be consultative in your thinking and lead by operational excellence
- Lead on our venue finding strategy, with the use of insights and data to make formed decisions and create new ways of working and considered changes
- Challenge the team and ourselves on how we can hit our annual margin targets
- Maximise the use of Gratis to drive overall business efficiencies and make recommendations for business change
- To develop a high-touch service for high value enquiries that delivers exceptional solutions, with out of the box ideas and underpinned by additional revenue opportunities
- To strategically move the division forward in procurement, operations, streamlining processes, managing our system, standards and procedures
- Achieve ongoing revenue, margin and qualitative objectives to compliment the overall growth strategy of the business and elevating our aspirations of maintaining our status of “award winning”
- Be confident in contributing to new pitches and tenders, to maintain and secure new business, showcasing our knowledge and expertise
Role Responsibilities
- To work closely with Procurement Director to help support our income and margin aspirations.
- To work closely with the Financial Director and Finance team to ensure that all operational KPI's in finance are met.
- To work closely with the Account Management Team to ensure all clients are satisfied, SLAs met, support with key meetings etc
- To monitor forecasting and operational budgets and overheads on a monthly basis.
- To monitor data to look at key trends forming and align to financial risks and opportunities
- To have a financial awareness of the cash implications through Operations within the business.
- To ensure operational KPI’s are met with targets for events team and operational team and their subsequent revenue per each FTE.
- To ensure a Standards and Procedures are reviewed and amended as required for the benefit of the division
Experience
- At least 5 years’ experience in managing a team
- Proven track record in results for
- Financial targets
- Team success, development and effective leadership
- Working closely with procurement
Skills & Qualifications
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- An understanding of venue finding and events.
- Successful team management
- Successful team evolvement
- Revenue accountability and ownership
What’s in it for you?
- Being part of shaping an already highly successful business achieve greater heights
- Monday – Friday 9.00am – 5.30pm. Please note this role requires travel which may incorporate an earlier start or a later finish.
- 25 Days holiday
- Company laptop
- Company mobile phone
- Annual SMT financial target bonus
Next steps
Send your CV today.