Global Venue Sourcing Ops Director - Swindon

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Ref: 164 Date Posted: Wednesday 04 Jan 2023

Global Venue Sourcing Operations Director

£55000 - £65000

  • Multi award winning business with over 30 years expertise
  • Innovative and creative team
  • Excellent client wins in 2022 with exciting plans for growth in 2023
  • Collaborative and progressive business

Reporting into the COO, you will be joining the business as the Global Venue Sourcing Operations Director.  You will bring a wealth of operational experience to drive process efficiencies, team growth and development and growth strategy for the business.

Key Objectives & Purpose:

  • Evolve our venue finding proposition that exceeds customer expectations
  • To develop, coach and lead a first-class sourcing team, with a wide and rich knowledge of global venue and destinations, ensuring that our ear is kept to the ground and we continue to embrace the meetings and events industry
  • To encourage the team to focus on delivering the right solution for each sourcing request, rather than just a list of options
  • To  continuously grow and mentor individual expertise and knowledge within our award winning team
  • To drive a commercial focus to ensure we earn the most from every booking, balanced with added value to customers
  • To drive massive efficiencies within the team culture including simple high volume enquires, making them cost effective and profitable, through the use of our preferred platform. Driving automation in this area.
  • Be consultative in your thinking and lead by operational excellence
  • Lead on our venue finding strategy, with the use of insights and data to make formed decisions and create new ways of working and considered changes
  • Challenge the team and ourselves on how we can hit our annual margin targets
  • Maximise the use of Gratis to drive overall business efficiencies and make recommendations for business change
  • To develop a high-touch service for high value enquiries that delivers exceptional solutions, with out of the box ideas and underpinned by additional revenue opportunities
  • To strategically move the division forward in procurement, operations, streamlining processes, managing our system, standards and procedures
  • Achieve ongoing revenue, margin and qualitative objectives to compliment the overall growth strategy of the business and elevating our aspirations of maintaining our status of “award winning”
  • Be confident in contributing to new pitches and tenders, to maintain and secure new business, showcasing our knowledge and expertise

Role Responsibilities

  • To work closely with Procurement Director to help support our income and margin aspirations.
  • To work closely with the Financial Director and Finance team to ensure that all operational KPI's in finance are met.
  • To work closely with the Account Management Team to ensure all clients are satisfied, SLAs met, support with key meetings etc
  • To monitor forecasting and operational budgets and overheads on a monthly basis.
  • To monitor data to look at key trends forming and align to financial risks and opportunities
  • To have a financial awareness of the cash implications through Operations within the business.
  • To ensure operational KPI’s are met with targets for events team and operational team and their subsequent revenue per each FTE.
  • To ensure a Standards and Procedures are reviewed and amended as required for the benefit of the division


  • At least 5 years’ experience in managing a team
  • Proven track record in results for
    • Financial targets
    • Team success, development and effective leadership
    • Working closely with procurement


Skills & Qualifications

    • An understanding of venue finding and events.
    • Successful team management
    • Successful team evolvement
    • Revenue accountability and ownership

What’s in it for you?

  • Market leading package
  • Being part of shaping an already highly successful business achieve greater heights
  • Monday – Friday 9.00am – 5.30pm.  Please note this role requires travel which may incorporate an earlier start or a later finish. 
  • 25 Days holiday
  • Company laptop
  • Company mobile phone
  • Annual SMT financial target bonus

Next steps

Send your CV today.