Senior Account Manager - Cirencester

30000 - 36000
Ref: 255 Date Posted: Wednesday 24 Jan 2024

Senior Account Manager

  • Global technology and data agency
  • Client services role working with well-known global brands
  • Working closely with clients developing impactful and insightful campaigns
  • Opportunity to work across many well-regarded brands
  • Opportunity for development and growth joining a globally recognised agency

 

An exciting agency side Senior Account Manager to join an impressive award-winning global organisation. 

You will work as part of the client services team and will likely have a solid experience of working with marketing databases and e-CRM platforms, including data feeds, IT application stacks, marketing automation, integrated campaign management and BI dashboards.

You will control the team’s management of all work requirements for assigned clients, coordinating internally and externally, and to deliver to these work requirements as internal/external projects.

Maintain a positive commercial relationship between clients and internal teams, both financially and as a strong client relationship.  And, to hold line management responsibility for any account managers and/or account executives assigned to the account team: managing their workload, performance and development opportunities.

 

Overview

  • Be the first line of contact with the client to ensure that all client work – retainer and ad-hoc projects – are delivered on time, to agreed scope and on budget
  • Manage the financial control of clients within your portfolio, ensuring the necessary paperwork has been raised within required timescales
  • Liaise with internal teams to deliver the services required to complete projects from concept through to delivery including being involved in brief writing, managing internal meetings and job scheduling
  • Query handling – liaising with the technical team, ensure that all queries are managed within agreed SLA’s for the client
  • Liaison with third parties for provision of any agreed services as needed
  • Thorough and accurate contact reports – issued within 48 hours of meeting/conference call with clear deliverables assigned with action dates
  • Complete weekly status reports and manage weekly status meetings with client
  • To be responsible for ensuring that all administrative support is kept up to date at all times, all systems are used as listed and in accordance with any regulatory measures the business adheres to.
  • Manage communication and regular, clear and consistent project updates for all workstreams you are managing to ensure all parties understand any impact on deliverables as needed.
  • Communicate effectively with the client to obtain necessary approvals for all work undertaken and ensure timelines given are realistic and measured against available resource.
  • Manage internal processes and ensure all administration is completed in line with the business expectations, in agreement with the Account Director

 

 

You need to have..

  • 3-5 Years’ Account Management experience, ideally in a technical environment
  • CRM and data experience a must
  • Able to demonstrate advanced skills in Microsoft Excel, word
  • Considerable and recent experience of leading or managing projects across cross-functional teams
  • Sound experience of working with clients at senior levels
  • Confident in managing client meetings
  • A highly numerate, efficient problem solver who can demonstrate structured thinking
  • Demonstrable communication, influencing and relationship management skills
  • A team player with a passion for learning and understanding detail

Next Steps

Send your CV to us today!