Systems Analyst - Chippenham

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Ref: 314 Date Posted: Thursday 30 Nov 2023
Systems Analyst
Key Responsibilities:
As a Systems Analyst, your primary focus will be to ensure client satisfaction through exceptional service standards and efficient query resolution. You will play a pivotal role in client retention and work closely with various teams to maintain the businesses reputation as a sector-leading service provider.
General Responsibilities:
  • Support the Head of Projects & Campaign Operations in areas such as system and data security, departmental health and safety, compliance with relevant standards, and continuous improvement initiatives.
  • Actively participate in meetings, providing valuable insights and helping lead discussions.
  • Collaborate closely with other teams to streamline processes and enhance operational efficiency.
  • Adhere to agreed standard operating procedures and ensure proper documentation of work practices.
Departmental Priorities:
  • Lead Business Analyst role for designated accounts.
  • Manage standard changes within your scope of responsibility.
  • Conduct thorough investigations into clients’ services, including data analysis, trend identification, and incident resolution.
  • Develop and maintain comprehensive service documentation, including clients’ operational specifications.
  • Collaborate with development and technical teams to scope, manage, and implement change.
  • Engage with the testing team, overseeing user acceptance testing associated with changes.
  • Acknowledge client queries within 24 hours and provide solutions within agreed timeframes.
  • Update and maintain communication materials for client accounts.
Skills and Experience:
    • Minimum of 2 years’ experience in a similar role.
    • Ability to thrive in a fast-paced, dynamic environment.
    • Experience in briefing IT development and Test Teams on requirements.
    • Strong communication skills, capable of liaising with non-technical teams and clients using layman's terms.
    • Proven success in managing multiple small projects simultaneously.
    • Proficiency in SQL and ability to read and write SQL for data interrogation.
    • Excellent Microsoft Office skills.
    • Exposure to an IT Development environment (2+ years).
    • Analytical and numeracy skills.
    • Self-motivated and able to work independently.